Terms & Conditions

Suspire LLC maintains the suspirelabs.com website. The following are the terms of use that govern the use of the site. By using the site you are deemed to have read, understood, and agree to be bound by these Terms of Use and the privacy policies and to follow these Terms of Use and all applicable laws and regulations governing the use of the website. Suspire LLC reserves the right to change these Terms of Use at any time, effective immediately upon posting on the site. Please check this page of the site periodically. Violations of these Terms of Use, may lead to termination and blocking from future use of the site, and/or taking appropriate legal action against you.

No Content or Information on the  website  constitutes any part or any kind of medical advice to be  substituted for a consultation with a licensed physician.

SERVICE DESCRIPTION

• Content on this website is only for information. No part of the contents on this website is intended or constitutes any kind of medical advice and should not be meant to substitute consulting a doctor. Suspire LLC partners with DHA/MOH licensed healthcare providers and labs in the UAE & AABB accredited labs in UK, USA, and accredited labs across Scandinavia, Germany and Korea to offer its services through its online portal; www.suspirelabs.com. Every laboratory investigation request from UAE should be prescribed by a UAE licensed physician and are performed at accredited labs only.
• Results of laboratory tests / clinical services done to obtain information about the health of a patient for diagnosis, treatment, and prevention of disease should be interpreted by a licensed medical practitioner.

1. LIMITED LICENSE

1.1.You are granted a limited, non-exclusive, revocable, and non-transferable license to utilize and access the site according to the requirements and restrictions of these Terms of Use.

1.2. Suspire LLC may change, suspend, or discontinue any aspect of the site at any time.

1.3. Suspire LLC may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the site.

1.4. You shall have no rights to the proprietary software and related documents and information if any, provided to you to access the site.

2. SITE OPERATION

2.1.  We operate from the United Arab Emirates.

2.2. All Suspire LLC services can be purchased or utilized in UAE or other locations at the user’s own risk and after a complete understanding of the proper use of the product.

2.3. While using this Site it is your responsibility for ensuring compliance with your local laws, and Suspire LLC doesn’t take responsibility for misuse or damages of any kind from the usage of the product and services on its Online Portal.

3. APPLICABLE LAW

The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regard to conflict of laws principles. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

4. MULTI-CURRENCY PRICED TRANSACTION

The displayed price and currency selected will be in UAE Dirhams, applicable exchange rates for other currency as per the bank will be applied as per the prevailing rates. The invoices  will be  issued and printed in AED.

5. PURCHASES

5.1. Suspire LLC accepts payment by Visa or Mastercard, debit and credit cards for its products and services.

5.2. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review the respective merchant service provider’s user agreement and privacy policy before entering any transaction.

5.3. Multiple booking orders may result in multiple postings to the cardholder’s monthly statement.

5.4. Interpretation.

5.4.1. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use.

5.4.2. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of Suspire LLC. All refunds will be made onto the original mode of payment.

6. OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES.

Suspire LLC will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country-specific.

7. REPRESENTATIONS BY YOU.

7.1. By visiting the Site, you represent, warrant and covenant that

(a) you are at least 18 years old; that all materials of any kind submitted by you to Suspire LLC through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights.

7.2.The customer using the website under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

8. PERMITTED USE.

8.1.You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Suspire LLC to do so.

8.2.You also agree not to deep-link to the site for any purpose, unless specifically authorized by Suspire LLC to do so. The content and software on this Site is the property of Suspire LLC.

8.3.The cardholder must retain a copy of transaction records and Merchant policies and rules.

9.YOUR ACCOUNT.

9.1.If you use Suspire LLC Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password.

9.2.The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

10.NO COMMERCIAL USE.

10.1.This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Suspire LLC prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication.

10.2.Suspire LLC will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

11.LINKS AND SEARCH RESULTS.

11.1.The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Suspire LLC has no control over these sites or the content within them.

11.2.Suspire LLC does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive.

11.3.Suspire LLC does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer.

11.4. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Suspire LLC for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at info@suspirelabs.com.

11.5.You may not create a link to a page, part or whole of the Site, without prior written consent from Suspire LLC.

12.COPYRIGHT POLICY.

Suspire LLC may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defence or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

13.INTELLECTUAL PROPERTY.

13.1.Suspire LLC is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through Suspire LLC’s system.

13.2. The On-line Materials are and will remain the exclusive property of Suspire LLC.

13.3. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in Suspire LLC.

13.4. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use.

13.5. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein.

13.6. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with Suspire LLC.

13.7. You acknowledge and agree that Suspire LLC will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you.

13.8. At Suspire LLC’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Suspire LLC or perfect these rights, titles or interests in Suspire LLC’s name.

14. Disclaimer Of Warranty, Limitation Of Damages.

14.1. Suspire LLC makes no warranty or representation of any kind, either express or implied, including but not limited to warranty of title or non-infringement or implied warranty of merchantability, fitness for a particular purpose, non-infringement or other violation of rights in relation to the availability, accuracy, validity, reliability or content of these pages and/or the site.

14.2. Suspire LLC also does not make any representation or warranty regarding the accuracy or reliability of any advice, opinion, statement or other information that is submitted, displayed or uploaded through the site by any user.

14.3. Suspire LLC shall not be liable for any direct, indirect, incidental, special or consequential damages, lost profits or for business interruption arising out of the use of or inability to use this site, even if Suspire LLC has been advised of the possibility of such damages.

14.4. Suspire LLC hereby expressly disclaims any liability towards any harm, damage, prejudice or suffering to any customer or his/her beneficiary caused due to any negligence on the part of a staff employed by the third-party or service provider.

14.5. Although Suspire LLC shall endeavour to provide the best medical service to customers, it makes no warranties expressed or implied regarding the services provided by the said service provider.

14.6. The company shall not be responsible in case communication is not received by the customer regarding appointment schedules or reporting due to incomplete information provided by the individual.

14.7. Suspire LLC shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transactions done on the Site. Suspire LLC secures the rights to request for payments in such cases before proceeding with the utilization of the service.

14.8. Suspirelabs.com is only a platform for healthcare services provided by third-party service providers and is not in any case directly or indirectly responsible for the services provided by the third party.

14.9. Suspirelabs does not make representation or warranty any services, investigations or other medically related tests and services promoted by the third party.

14.10. Suspire LLC or its affiliates, or agents do not give any medical advice, including, but not limited to laboratory investigations or clinical services, and request you to consult your healthcare provider before utilizing its services.

Some jurisdictions do not allow exclusion of certain warranties or limitations of liability, so the above limitations or exclusions may not apply to you. The liability of Suspire LLC would in such case be limited to the greatest extent of liability permitted by law.

15. VIOLATION OF TERMS OF USE.

15.1. You understand and agree that in Suspire LLC’s sole discretion, and without prior notice, Suspire LLC may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if Suspire LLC believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of Suspire LLC, or any third party, or violates the law.

15.2. You agree that monetary damages may not provide a sufficient remedy to Suspire LLC for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. Suspire LLC may release user information about you if required by law or subpoena.

16.INDEMNITY.

You agree to indemnify and hold Suspire LLC, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site and its services, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

17. LICENCE GRANTED TO YOU.

17.1. By providing materials to Suspire LLC, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Suspire LLC an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you.

17.2. Suspire LLC may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed.

17.3. You agree that you shall waive all claims and have no recourse against Suspire LLC for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Suspire LLC.

17.4. Any communication or materials you send to Suspire LLC will be treated as non- confidential and non-proprietary and may be disseminated or used by Suspire LLC for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

17.5. You may not use Suspire LLC’s name, logo, trademarks or brands without the Suspire LLC’s express permission.

18. ADVERTISING.

The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for ensuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. Suspire LLC is not responsible for the acts or omissions of any advertiser or sponsor.

19. SEVERABILITY.

If any provision of the Terms of Use is held to be invalid, void, or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

20. OTHER TERMS AND CONDITIONS

20.1. Some tests and packages are conducted as a screening procedure only and are not to be taken as a medical advice by Suspire LLC or its affiliate members.

20.2. The health packages available on the Site cannot be split between two or more people and is non-transferrable, unless approved by Suspire LLC staff, in writing.

20.3. Some tests are centre dependant; tests and prices may vary from centre to centre.

20.4. Some tests may not be conducted if the person receiving the tests, reports with any contra indications medical or otherwise.

20.5. The soft copy of your medical reports, received from the service providers, will be made accessible to you electronically through online / email / etc reporting facility available on Suspirelabs.com.

20.6. Suspire LLC only facilitates the booking, testing and reporting of your medical investigation requirements and is not responsible for any Service Provider errors or malfunctions.

20.7. The soft copy of the medical reports will be emailed to you on the email ID available with Suspire LLC, unless requested otherwise.

20.8. Suspire LLC does not hold any liability or responsibility for any loss or damage that may be incurred to you, or your beneficiaries, as a result of presuming the meaning or contents of the report issued by the service provider.

For any feedback, suggestions or complaints please contact us on info@suspirelabs.com  

  INVOICE TERMS AND CONDITIONS

SELLER’S ACCEPTANCE OF ANY ORDER IS EXPRESSLY CONDITIONED UPON BUYER’S ACCEPTANCE OF ALL TERMS AND CONDITIONS HEREOF AND ACCORDING TO THE DISCLAIMER PUBLISHED IN THE OFFICIAL WEBSITE (WWW.SUSPIRELABS.COM).

The terms and conditions hereof shall constitute the binding contract between Seller and Buyer concerning the goods sold hereunder. Neither party shall claim any amendment, modification, waiver, or release from any provisions hereof unless the same is in writing and signed by both Buyer and Seller.

1. Disclaimer: Extracts of the disclaimer (full copy available on www.suspirelabs.com)
2. Test Selection and Liability: The Buyer, in choosing and ordering tests, acknowledges doing so at their discretion. The tests/products are the responsibility of respective laboratories. Suspire L.L.C., as a facilitator, links Buyers with laboratories and does not assume ownership, representation, or interpretive authority over lab methodologies or results.
3. Role Acknowledgment: The Buyer understands that Suspire L.L.C.’s role is exclusively to coordinate the testing process between the Buyer and the laboratory. Consequently, the Buyer agrees not to hold Suspire L.L.C. accountable for any claims or issues arising from the test results, procedures, or outcomes, acknowledging Suspire L.L.C.’s role as a logistical intermediary, not as a provider or guarantor of the testing services.
4. Terms of Sale and Delivery:

• Prepayment and Order Fulfilment: Orders placed are subject to prepayment, unless specified otherwise in this agreement.
• Third-Party Delivery: We utilize third-party courier services for the delivery of goods. While we strive for timely delivery, please note that delays may occur due to circumstances beyond our control. In such instances, Suspire L.L.C. is not liable for any resultant damages or delays.
• Validity and Refund Policy for Test Analysis: We ensure the validity of any test ordered for a period of one months from the date of the invoice in very specific cases only we may agree to extend it to 3 months which will be provided  in writing. Should the validity period elapse, the test will be deemed expired and will be automatically  be cancelled , no refunds can be  claimed for  such tests. Fresh test will  need to be ordered if you need to avail the test.

5. Refund and Cancellation Policy
   1. Order Cancellation and Refunds:

• Pre-Dispatch: If a cancellation request within 24 hrs. of placing a order,  a refund will be issued for the invoice amount, minus a 5% bank/credit card processing fee of the total invoice value.
• Post-Dispatch: Once the kit has been dispatched, refunds (if applicable) will be limited to 50% of the test analysis amount. In addition, a 5% processing fee will be charged for as banking fees for processing the refunds. Shipping fees is non-refundable. Please note that the kit, once dispatched, is non-returnable and unusable for subsequent purposes.
• No Refund Post-Collection: No refunds will be issued for kits where samples have already been collected and sent for processing.
• Tampered Samples: Any deliberate tampering with samples that hinders DNA extraction will void eligibility for any refund.

6. Cancellation Post-Sample Collection:

• Lab Rejection Policy: If the laboratory rejects samples due to insufficient or poor-quality DNA, the client will be required to submit new samples. Additional kits and any necessary shipping for resubmission will incur a nominal fee. No refunds will be issued in such cases.

7. Restrictive Refund Policy:

• One-Month Limit: No refunds will be processed after one month from the invoice date.
• Repeat Collection Charge: Additional charges will apply for repeat sample collections.
• With reference to Clause 2 & 3 any refunds request will not be entertained for any unsubstantiated claims of wrong    

5. Contact for Refunds:

• All refund requests must be emailed to accounts@suspirelabs.com with detailed reasoning and applicable proof.